Privacy Policy

Effective Date: September 23, 2024

At Custom Steel Designs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information when you visit or make a purchase from our site.

1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including:

Web browser, IP address, time zone
Cookies and technologies that help us understand user behavior
Pages or products you view, and how you interact with the site

When you place an order or attempt to do so, we collect the following:

Your name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via Shopify or authorized partners)
Customization details such as names, dates, or other personal text for metal artwork

We refer to this as your Order Information.

2. How We Use Your Information

We use the information collected to:

Fulfill and ship your orders
Communicate with you about your purchase
Customize and personalize your product
Screen orders for potential fraud
Send promotional emails (if you’ve opted in)
Improve our website, services, and customer experience

We do not sell your personal information.

3. Cookies & Advertising

We use cookies to enhance your browsing experience, remember your preferences, and show relevant advertising on other sites.

We may share limited personal information (like cookies and browsing behavior) with trusted advertising partners. This is used to deliver targeted ads and measure ad performance.

Depending on your location, this may be considered “sharing” or “selling” under privacy laws (e.g., CCPA, CPRA). You may opt out at any time using the cookie preferences banner or by enabling a Global Privacy Control (GPC) signal in your browser.

4. Personalization & Custom Orders

When you submit personalized details for your custom order (e.g., names, dates, phrases), that information is used solely for production and fulfillment purposes.

We do not use this information for advertising or analytics. It is shared only with necessary partners (e.g., manufacturing, shipping) to complete your order.

5. User-Submitted Photos

If you choose to share a photo of your product with us via email or social media, we may request your permission to feature it in our marketing or gallery. We will never use customer photos publicly without your explicit consent.

6. Email Communication

If you opt in to our newsletter, we may send:

Order updates
Product announcements
Special promotions and offers

You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent for marketing communications
Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at support@customsteeldesigns.com.

8. Data Retention

We retain your order information for our records unless and until you ask us to delete it. Some information may be retained to comply with legal, tax, or regulatory obligations.

9. Third-Party Services

We may use trusted third-party services (e.g., Shopify, payment processors, shipping carriers) to operate our store. These services have their own privacy policies that govern how they use your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The latest version will always be posted here with an updated effective date.

11. Contact Us

If you have questions or concerns about this policy or your personal data, please contact us:

📧 Email: support@customsteeldesigns.com
📍 Mailing Address:
Custom Steel Designs
1860 Sandy Plains Rd, Suite 204-2244
Marietta, GA 30066